Shipping Policy – acichoracki.com
At acichoracki.com, the official store of CICHORACKIKRYSTIAN, TOMASZ, we are committed to providing reliable, safe, and efficient shipping for all our customers worldwide. Please review our shipping policy below to understand how your order will be processed and delivered.
1. Shipping Coverage
We proudly ship worldwide, including to:
- France and the European Union (EU)
- United States
- Asia, Australia, Middle East, and other international regions
2. Shipping Fees
We offer the following pricing structure for shipping:
- Free shipping on all orders over $35
- Standard shipping fee of $5.50 for orders below that threshold
Shipping rates are automatically calculated and displayed at checkout based on your order total and shipping location.
3. Order Processing Time
- All orders are typically processed within 2 working days (Monday–Friday), excluding holidays.
- You will receive a confirmation email once your order is processed and a tracking number once the item is dispatched.
Please ensure your shipping information is accurate to avoid delays or non-delivery.
4. Estimated Delivery Times
We strive to deliver all orders in a timely manner. Estimated shipping times are as follows:
- United States: Approximately 15 business days
- European Union (including France): 15–20 business days
- Rest of the World: 20–25 business days
Delivery times may vary slightly based on customs procedures, weather conditions, or local postal delays.
5. International Duties & Taxes
- Customs duties, VAT, or import taxes (if applicable) are the responsibility of the customer.
- If customs fees apply in your country, you may need to pay these upon delivery or during customs clearance.
- Refusal to pay applicable duties may result in return or destruction of goods without refund.
6. Packaging & Product Safety
We understand the fragile nature of porcelain products and take special care in packing every order:
- All items are carefully wrapped and cushioned to prevent breakage.
- We use shock-absorbing materials and double-boxing for fragile shipments where needed.
- Our packaging methods are environmentally responsible and designed to ensure safe and secure transit.
7. Tracking & Order Status
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your order through our website or the courier’s tracking page.
If your order is delayed beyond the expected delivery window, please contact us at [email protected] for assistance.
8. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, unclaimed delivery, or unpaid customs duties, we will contact you for redelivery options.
- Reshipping fees may apply.
- We are not responsible for packages lost due to incorrect shipping information provided by the customer.