Refund and Returns Policy – acichoracki.com

At acichoracki.com, operated by CICHORACKIKRYSTIAN, TOMASZ, we are committed to your satisfaction. If for any reason you are not completely happy with your purchase, we offer a fair and transparent refund and return policy to ensure a positive customer experience.

1. Return & Exchange Overview

We offer free returns and exchanges, however, customers are responsible for:

  • Return shipping costs
  • Customs duties, import taxes, or related fees (if applicable)

Our return policy applies to purchases made through www.acichoracki.com only.

2. Eligibility Conditions

To qualify for a refund or exchange, the returned product must meet the following conditions:

  • The return request must be made within 30 days of the delivery date
  • Items must be in their original condition, unused, undamaged, and unstained
  • All original packaging, accessories, and labels must be intact
  • Items must not show signs of wear, usage, washing, or modification

Products damaged or stained due to customer misuse, improper handling, or return transit damage will not be eligible for a refund or exchange.

3. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact our support team at [email protected] within 30 days of receiving your item.
  2. Include your order number, the item(s) you wish to return, and the reason for return.
  3. Wait for return approval and follow the return instructions we provide, including the return address.
  4. Package the item securely to prevent damage in transit.

Important: Items returned without prior authorization may not be processed.

4. Shipping Costs & Customs Duties

  • Return shipping fees are the customer’s responsibility and are non-refundable.
  • If the returned item originates from outside the European Union or France, you are also responsible for any customs duties or handling charges.
  • You must ensure the product is correctly labeled as a return to avoid additional customs costs.

We recommend using a trackable shipping service or purchasing shipping insurance, especially for fragile porcelain items. We are not responsible for return shipments lost or damaged in transit.

5. Refund Processing

Once your return is received and inspected, we will:

  • Notify you via email that your return has been received
  • Inform you of the approval or rejection of your refund
  • If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment

Please note:

  • Original shipping fees (if applicable) are non-refundable
  • Partial refunds may be granted for items not in original condition or returned late

6. Exchanges

If you would like to exchange an item:

  • You must still return the original item under the same conditions above
  • Once the original item is received and approved, the replacement product will be shipped
  • You will receive tracking information once the new item is dispatched

If the item you wish to exchange is out of stock, we will offer a refund or suggest an alternative product.

7. Non-Returnable Items

Certain types of items may be non-returnable, including:

  • Items marked “Final Sale” or “Clearance”
  • Custom or personalized items
  • Items damaged after delivery due to misuse

Please contact us if you are unsure whether your item qualifies.

8. Damaged or Incorrect Items

If your item arrived damaged or if you received the wrong item, please contact us immediately at [email protected] within 3 days of receipt.

Please include:

  • Photos of the damaged or incorrect item
  • A description of the issue
  • Your order number

We will replace or refund defective or incorrect items at no additional cost to you.