Frequently Asked Questions (FAQ) – acichoracki.com

1. What products do you sell at acichoracki.com?

We specialize in high-quality porcelain products, including a variety of plates, bowls, cups, and more. All our items are crafted from natural porcelain clay, free from harmful substances, and checked for quality at every stage.

2. Where are your products made?

We have a small studio and warehouse in Paris, France, and we also work with reputable Chinese OEM factories and suppliers. All products undergo strict quality inspections before shipping.

3. Do you ship internationally?

Yes! We ship worldwide, including the European Union, United States, Asia, and beyond.

4. How much is shipping?

  • Free shipping on orders over $35
  • A standard shipping fee of $5.50 applies to orders below that amount

5. How long will it take to receive my order?

  • USA: About 15 business days
  • EU (including France): 15–20 business days
  • Other international destinations: 20–25 business days

Orders are processed within 2 working days.

6. Do you provide tracking for my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your package’s delivery.

7. What is your return and refund policy?

We offer free returns and exchanges within 30 days of delivery. Customers are responsible for:

  • Return shipping fees
  • Customs duties, if applicable

Items must be unused, in their original condition, and undamaged. Read our Refund & Returns Policy for full details.

8. What happens if I receive a damaged or incorrect item?

Please contact us within 3 days of receiving your package at [email protected], including photos of the issue and your order number. We will promptly resolve the problem with a replacement or refund.

9. Do I have to pay customs or import duties?

If your order is shipped outside the EU, you may be required to pay import taxes or customs duties, which are not covered by acichoracki.com. Please check your country’s import rules for more details.

10. How do I contact customer service?

You can reach us through:

Email: [email protected]
Phone: +33 1 45 67 89 23
Address: 10 RUE Lecourbe, 75015 Paris, FRANCE

11. Is my personal and payment information secure?

Yes, we are fully committed to protecting your privacy and securing your data. We comply with EU GDPR, French CNIL regulations, and U.S. data protection standards. We also use cookies only as permitted and outlined in our Privacy Policy.

12. Can I place a large or wholesale order?

Absolutely! We support bulk and wholesale orders. Please contact us at [email protected] for personalized pricing, shipping options, and inventory availability.